What Are The Minimum Vaccination Requirements For Dogs?
Our minimum entry requirement is a C5 vaccination. This must be updated annually. If it is a first time vaccination for your pet it must be done 14 days prior to entry. Please see your vet for advice.
What is Canine Cough?
Canine Cough is the “common cold” for dogs. At some time during your precious pet’s life they will get a dose of it, so here’s what you need to know.
Canine cough causes bouts of high pitched, honk-like coughing that will keep both you and your pet awake at night for up to 2 weeks. Onset of this bacterial disease occurs abruptly after contact with infected dogs. Some owners also note vomiting in their dogs, but usually their pets are just expelling a large amount of phlegm.
During an infection, dogs generally keep up their normal activity level and don't feel too sick. There is no cure for Canine Cough except time. Canine cough is self-limiting and will generally clear up without any medication.
Owners should be aware of possible secondary infections, which may lead to pneumonia. If pneumonia sets in, antibiotics may be necessary to help clear the infection. At this stage, getting phlegm out of the dog’s system is the key for recovery, which is why cough suppressant medication is not appropriate. Intense coughing can be painful for your pet, so limit activity; the more they move around, the more they will cough.
If you have other dogs in the house, they will probably get Canine Cough too, but you can take some precautionary measures such as keeping them apart (quarantined) and washing your hands after contact with each dog. Use bleach to clean areas where your sick dog has been.
If your pet is not improving in 2 or 3 days please take your dog to your vet.
Other secondary signs may be present such as depression, lack of appetite, fever, blood in phlegm, or difficulty breathing. If so, please take your pet to your vet.
Importantly, if your dog does have Canine Cough, please don't take them into a situation where they will put other dogs at risk of infection.
We are very open about Canine Cough and will make contact with you a couple of days before your visit to let you know if we have a serious outbreak.
What do you feed my pet?
“Whatever you like” is our motto – you tell us what you would like us to feed them.
Our selection is huge and includes.
- Premium bucket product by TLC Pet Foods
- Fresh chicken necks or mince
- Daily bones
- Premium dry food by Nutrience or Nutro
- Hot BBQ chicken
- Premium supermarket brands such as “My Dog”
- Rice and vegetables
- Tuna
You are more than welcome to supply your own food as we have a full kitchen available with a fridge and freezer.
What happens if the Pet is not eating?
Occasionally pets don’t eat in our care, especially on the first night. This is not generally a concern unless it has continued for a few days. If necessary, we will hand feed your pet and we will certainly phone the vet if we have any concerns.
We have never had a pet starve (sorry - it’s the bbq chicken – our secret weapon!).
What bedding is provided?
The Golden Paw Lounge provides off-the-ground beds and blankets for guest comfort.
You may bring your own bedding or toys so your pet has their personal possessions. If you do though, please don’t bring the most special items in case they get soiled or misplaced (we do have a washing machine).
What is the daily routine?
The Golden Paw Lounge has an amazing fun-filled daily routine so please be warned that your pet may come home exhausted, rather like children do from a school camp!
Your pet’s concierge is available from 6am - 6pm, 7 days a week for the following:
YumTime (breakfast, lunch and dinner)
PlayTime (Free for all Golden Paw guests)
YappyHour (with Schmakos treats)
TeleTime (Austar)
SwimTime (in our Resort Pool)
SleepTime (sleeps are scheduled throughout the day)
A “Resort Report” is completed daily and is like a journal of your pet’s holiday. It covers basic health issues such as eating and toileting as well as a more general comment about your pet. This is yours to keep when your pet returns home.
What if my Pet is really stressed?
On the very odd occasion we have had situations where a pet hasn't coped with being at the Resort. In this situation we do things like, keep them in the Reception building, or put the dog in the Cattery, or even call the owner to come home. In all our years (since 1998) we have never called an owner home from their holiday, because their pet is stressed.
We are all pet experts here, we all love animals. Our charter is to provide high levels of pet care. If your pet is that unhappy, we’ll carry it around with us, if we absolutely have to (and yes we have done that before).
One year we had a dog, a border collie, who spent the holiday sitting under our Office Staff’s desk, AT HER FEET. He was really happy, and even slept the night in our Reception.
Basically we guarantee that we will not let our guest suffer. Our Number 1 Goal is to provide a Well Being Guarantee to all our guests.
What if my Pet is unhappy?
If your pet is unhappy we will find an option to cheer them up. This might be caring for them in our Reception or even putting them in the Cattery. Since 1998 we have never called an owner home from their holiday because their pet is stressed.
We are all pet experts and we love animals. Our charter is to provide high levels of pet care. If your pet is really discontented, we’ll carry it around with us (and yes, we have done that before – many times).
On one occasion we had a dog that spent his holiday sitting under our reception desk. He was really happy and even slept the night there. As long as the pets are happy we are happy. We guarantee that we will not allow your pet to struggle.
What if my Pet dies?
In the unfortunate event that your pet passes away during its stay we will do our best to contact you to discuss your needs. If you have an aging pet you may wish to discuss this with us at check-in. If your pet does die whilst in our care and we cannot contact you, we will keep your pet (with dignity) in our facility until your return.
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